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Store Policy

Store Policy

Customer Care

At Steel City Hardwood & Floor Company Inc, our mission is to provide exceptional customer care and deliver the highest quality hardwood and flooring solutions to our valued customers. We are committed to ensuring your complete satisfaction and strive to exceed your expectations at every stage of your journey with us.

Customer Care

At Steel City Hardwood & Floor Company Inc, we are committed to safeguarding the privacy and safety of our customers. This Privacy & Safety Policy outlines the measures we take to protect your personal information and ensure a secure shopping experience:

1. Collection of Personal Information: We may collect certain personal information from you during the course of your interactions with our website, showroom, or customer support. This information includes but is not limited to your name, contact details, billing and shipping address, payment information, and purchase history. Rest assured that we only collect information necessary to fulfill your orders, provide customer support, and improve our services.

2. Use of Personal Information: The personal information we collect is primarily used for order processing, fulfillment, and delivery. Additionally, we may use your information to:

  • Communicate with you regarding your orders, inquiries, and service-related matters.

  • Send you important updates, promotions, or newsletters if you have opted to receive them.

  • Conduct market research and improve our product offerings and customer experience.

3. Data Security: We take data security seriously and implement robust measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website employs industry-standard encryption protocols (HTTPS) to secure data transmission during online transactions. Additionally, we regularly review and update our security procedures to maintain the highest level of protection.

4. Third-Party Disclosure: We do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers and business partners who assist us in fulfilling orders, processing payments, and delivering products to you. These parties are contractually obligated to handle your information securely and only use it for the specific purposes defined by Steel City Hardwood & Floor Company Inc.

5. Cookies and Tracking Technologies: Our website may use cookies and other tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that help us remember your preferences and gather non-personal information such as website usage patterns. You can adjust your browser settings to manage cookie preferences or opt-out of tracking technologies if you prefer.

6. External Links: Our website may contain links to external websites. While we strive to include only reputable and secure links, we are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any websites you visit via links from our site.

7. Compliance with Laws: Steel City Hardwood & Floor Company Inc complies with all applicable privacy laws and regulations. If there are any changes in regulations or our data handling practices, we will update this policy accordingly.

9. Customer Consent: By using our website or providing your information in any other manner, you consent to the terms of this Privacy & Safety Policy.

If you have any questions or concerns about our Privacy & Safety Policy or how we handle your personal information, please feel free to contact our customer support team at (719) 547-1110. We are committed to protecting your privacy and ensuring a safe and secure shopping experience at Steel City Hardwood & Floor Company Inc.

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