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Shipping & Returns

Shipping & Returns

Shipping Policy

We are delighted that you have chosen us for all your flooring needs. As a company committed to providing top-quality products and excellent customer service, we want to ensure a seamless and transparent shopping experience for you. This shipping policy outlines the procedures and guidelines for shipping your flooring boxes, which are sold by square footage.

Order Processing Time: Upon receiving your order, our dedicated team will work diligently to process it within 1-2 business days. During peak seasons or promotions, processing times may vary slightly, but rest assured, we always strive to get your order ready as quickly as possible.

Shipping Methods: We partner with trusted shipping carriers to deliver your flooring boxes promptly and safely to your doorstep. The shipping options available at checkout will vary depending on your location and the size of your order. We offer standard ground shipping for most orders, while expedited shipping options may be available at an additional cost.

Shipping Rates: Shipping rates are calculated based on the total square footage of the flooring boxes in your order and the shipping destination. You can easily estimate shipping costs during the checkout process by providing your shipping address and reviewing the available shipping options.

Delivery Times: The estimated delivery time will depend on your shipping address and the shipping method you choose during checkout. Standard ground shipping usually takes between 3 to 7 business days. Expedited shipping options will have shorter delivery times and will be indicated during the checkout process.

Shipping Restrictions: While we strive to deliver our products to customers worldwide, certain locations may have shipping restrictions due to logistical or regulatory reasons. If your shipping address falls within a restricted area, we will inform you promptly, and we'll do our best to find alternative solutions or provide a full refund.

Receiving Your Order: Please ensure that someone is available at the delivery address to receive and inspect the flooring boxes upon arrival. Our products are carefully packaged to protect them during transit, but it's essential to check for any signs of damage or discrepancies in the order quantity. If you encounter any issues, kindly contact our customer support team within 48 hours of receiving the delivery, and we will gladly assist you.

International Shipping: For international customers, additional shipping charges and customs duties may apply. Please be aware that shipping times for international orders can vary significantly depending on the destination country's customs and logistics processes.

 

We look forward to serving you and helping you transform your space with our premium flooring products.

Return & Exchange Policy

Thank you for choosing us for your flooring needs. We take great pride in providing high-quality products and exceptional customer service. Our return/exchange policy is designed to ensure a smooth and satisfactory experience for all our customers. Please take a moment to familiarize yourself with our policy below:

Returns and Exchanges Eligibility: We understand that sometimes situations may arise where you need to return or exchange a product. We offer returns or exchanges only in the following circumstances:

  1. Damaged Product: If you receive a flooring product that is damaged or defective, we will gladly accept returns or exchanges. Please contact our customer support team within 48 hours of receiving the product to report the issue and initiate the return/exchange process.

 

Non-Eligible Situations: Aside from the specified circumstance above, please note that we do not accept returns or exchanges in the following situations:

  1. Change of Mind: If you simply change your mind or decide you no longer want the product, we do not accept returns or exchanges.

  2. Incorrect Installation or Usage: We are not responsible for damages caused by incorrect installation, mishandling, or improper usage of our products.

  3. Color or Texture Variations: As natural flooring products may have slight variations in color, texture, or grain, these characteristics do not qualify for returns or exchanges.

 

Return/Exchange Procedure: In the event of receiving a damaged or defective product, please follow these steps to initiate the return/exchange process:

  1. Contact Customer Support: Reach out to our customer support team within 48 hours of receiving the product. Provide your order details, a description of the damage, and any supporting images, if possible. You can contact us at (719) 547-1110.

  2. Return Authorization: After evaluating the provided information, our team will determine whether your return or exchange request qualifies under our policy. If eligible, we will issue a Return Authorization (RA) number and provide instructions on how to proceed.

  3. Secure Packaging: When returning the product, ensure it is securely packaged in its original packaging or equivalent to prevent further damage during transit.

  4. Return Shipment: Ship the product back to us within 14 days of receiving the RA number. We recommend using a trackable shipping method to ensure safe and documented delivery.

  5. Inspection and Processing: Once we receive the returned product, our team will inspect it to verify the reported damage. If everything aligns with our policy, we will process the exchange or issue a refund, as per your preference.

Refunds and Exchange Options: In the case of a qualified return, you will have the option to choose between a refund or an exchange for the same or a similar product. If you opt for a refund, the amount will be credited back to your original payment method within 7-10 business days after processing the return.

Contact Us: If you have any questions or concerns about our return/exchange policy or need assistance with a damaged product, please do not hesitate to contact our customer support team at 

(719) 547-1110 We are here to help and ensure your satisfaction with our products and services.

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